The following are questions homeowners most frequently ask. If you have a question not answered below, please feel free to e-mail us with your question(s) at customer support.

FREQUENTLY ASKED QUESTIONS

1. How long does the re-plumbing take?

Answer: An average home will be re-plumbed in 5 working days.

2. Will we have to move out during the work?

Answer: No. We respect your privacy and do our best to work around your needs. It isn't much different than painting your home.

3. Does someone need to be home during the work?

Answer: No. Just meet our crew the first day to show us around. We'll do our work and clean up every night. In fact, we will leave you a progress note each evening.

4. Will my water be turned off?

Answer: Yes, but only during the day while we're working on the system. We will restore water service each evening for your convenience.

5. If I have questions during the work, will you explain things to me?

Answer: Of course.

6. Do I have to move anything out of the way?

Answer: We ask that you move any fragile pieces and personal property. Other than that, our customers will tell you that our crews respect your home and personal property and treat it as their own. We carefully move and protect anything that requires extra special care.

7. Does this work need a permit?

Answer: Yes, in fact it is critical that a permit be obtained to ensure the work meets your specific code requirements and upon completion, the work is properly inspected. In fact, some jurisdictions allow self inspection when the contractor meets the high standards of the jurisdiction. In jurisdictions that allow self inspection, we have met or exceeded their requirements.

8. What about all of the dust and construction debris?

Answer: No problem. This is one of our trade secrets.

9. Some people have told me that you need to take out the walls. Is that true?

Answer: Not true. We only need to make relatively unobtrusive cuts at very strategically placed areas. That's part of our success. With more than 10,000 re-plumbs completed, we have perfected the process.

10. Will you be able to see where the walls and ceilings were patched?

Answer: Our expert craftsmen have mastered this technique.

11. Do you change the underground water main?

Answer: We can change the service that connects your home to the city water supply. However, this is a different process, therefore we provide separate estimates for interior work and exterior underground work.

12. Do you offer a warranty?

Answer: Yes.

13. Do you offer financing?

Answer: Unfortunately, no.

14. Can we pay you at the time of closing out of escrow?

Answer: No.

15. Can you do some other painting or plumbing while you are here?

Answer: Yes, in most of our services areas, we offer a full range of plumbing services, as well as interior drywall and painting services. In fact, you'll save time and money by scheduling other work while we are already at your home.